Comarch Insurance Breakfast

This event aims at informing on the new trends and technologies that are influencing the way insurers can service their clients. Free to attend for all insurance companies’ representatives.

What can you expect?

- Half a day of exciting presentations and panel discussions

- Selected once again by Decavi for their special issue of "La lettre Decavi"

- Sharing thoughts and ideas in an informal setting

- Meeting insurance-experts and getting their strategic industry insights

   that affect your ROI

- Closing off the session with a networking lunch

• 08:30–09:00

  Registration & breakfast

• 09:00–09:15

  Welcome speech

• 09:15–10:15

  When customer experience and customer engagement meet innovation - Comarch

  - The perfect customer journey
  - Digital tools to support the process
  - Loyalty & gamification to drive customer satisfaction & retention

• 10:15-11:00

  Enhancing customer engagement thanks to chatbots – Pieter Oversteyns, Managing Director at EnsurTech

  - How can chatbots contribute to better customer engagement?
  - First hands-on experience with deploying chatbot in insurance
  - Why are AI and natural language processing critical to successfully use chatbot tools?

• 11:00–11:30

  Coffee break & networking

• 11:30-12:15

  IoT – Insurance of Tomorrow  - Geoffrey Laloux, Business Line Manager Digital Transformation at Initio

  - First return on experience on the Be-Lux market
  - What are the next steps possible given local regulations and operational restrictions?
  - How to evolve from concept to new business model?

• 12:15-13:00

  Blockchain: unlocking its potential for insurance – Stephan Janssens, Partner at Roland Berger

  - Can the insurance industry reinvent itself with blockchain?
  - Where lie the transformational opportunities for blockchain in the insurance industry?
  - Albeit its potential, what still are the challenges for global adoption?

• 13:00-14:30

  Networking lunch